Returns & Exchanges

At Alfaparf Milano, we want you to be completely satisfied with your professional hair care purchase. If you are not happy with your order, you may return unopened and unused products within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team or log into your account portal to provide your order number and the reason for the return.

• 2.
  Prepare the Package

  Securely pack the items in their original professional packaging to ensure they are protected from damage during transit.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned products, your refund will be processed to your original payment method within 5-7 business days.